Frequently Asked Questions
How do I make a Reservation?
Register your e-mail/password & contact us to access the [SERVICES] page, which includes more details about pricing, package deals and other services offered. After membership verification, you will be granted access to view our [SCHEDULE] & [BOOK ONLINE].
How long in advance do I need to book?
For product shoots, please book at least 3-4 days in advance to secure the earliest photo shoot date available. For Look Book shoots, please book at least 2 weeks in advance.
*We do our best to respond to all queries within 1-2 hours upon the time we receive your e-mail, and sometimes it takes us a bit longer. Our first priority is you, so we appreciate your patience.
How does Pick-up/Drop-off service work?
Pick-Up / Drop-off service is now offered in Zip Codes of 90021 & 90015, no exceptions.
Please have products on individual hangers, photo shoot ready.
Pick-Up/Drop-off must be requested upon reservation. All samples are dropped-off the morning after the shoot date, unless the following day falls on a weekend.
Please have the agreed amount of samples ready by 9AM, the morning of.
If samples are not ready in time for pick-up service, you must drop-off to the studio by agreed time-frame.
When/ how do I make payment?
For first time clients, an invoice will be sent prior to the photo shoot date. Company check must be sent before or on the photo shoot date. For existing clients, an invoice will be sent on the day of the photo shoot.
Checks can be mailed-in or dropped off (recommended). Please make your check payable to: STUDIO W
What if I mailed-in my payment?
If payment is mailed-in, we will not be able to provide access to your photos until payment is received; therefore, we highly recommend to pay at the time of pick-up service or drop off to our studio as listed above.
When do I have access to my photos?
All product photos are ready within 2 business days from the day of the photo shoot. Services such as Editorial Look Books & Event/Session Photography may take up to 14 business days.
Once payment is received, you will have immediate access to your photos on the [VENDORS PAGE] with the provided access code.
What is the Cancellation & Over Booking Policy?
Please note that cancellation fee will take in effect with confirmed Model bookings:
Cancellation within 2 days (48 hours) of shoot: HALF Model fee
Cancellations made 24 hours before shoot: FULL Model fee + 25% of the studio service fee
What is the Cancellation policy for Look Book Reservations?
A deposit is required prior to your Look Book Bookings (Quotes vary depending on model & location). Deposit is Required to secure the requested model & location for the photo shoot date.
Cancellations made 72 hours of shoot: HALF the deposit will be refunded. Cancellations made 48 hours before shoot: FULL deposit will be non-refundable.
Do you style each piece for Editorial shoots?
For a small charge, we do the brand shopping and propose props, accessories and any styling items prior to the Editorial shoot. We highly recommend using your own props and items for brand consistency purposes.
What is the Editorial process like?
In-person or phone/email consultation
Budget (Model & Location)
Confirm model and location options that fit the budget and brand imagery
Finalize contract and sign
Send image of each piece in the collection for us to start styling
*A nonrefundable deposit of 50% is required one week prior to the shoot date. The remaining is due on the day of the photo shoot.
*Please do not hesitate to [CONTACT US] with any further questions or concerns.