FREQUENTLY ASKED QUESTIONS
How do I make a Reservation?
Register your e-mail/password & Contact us to access the [SERVICES] page, which includes more details about pricing, package deals, and other services offered. After membership verification, you will be granted access to view our [SCHEDULE] & [BOOK ONLINE]
Please book 2-3 days in advance to secure the earliest photo shoot date available.
*We do our best to respond to all queries within 1-2 hours upon the time we receive your e-mail, and sometimes it takes us a bit longer. Our first priority is you, so we appreciate your patience.
How does Pick-up/Drop-off service work?
Pick-Up / Drop-off service is now offered in Zip Codes of 90021 & 90015, no exceptions.
Please have products on individual hangers, photo shoot ready.
Pick-Up/Drop-off must be requested upon reservation. All samples are dropped-off the morning after the shoot date, unless the following day falls on a weekend.
Please have the agreed amount of samples ready by 9AM, the morning of.
If samples are not ready in time for pick-up service, you must drop-off to the studio by agreed time-frame.
When do I make payment? When do I have access to my photos?
When to pay:
At the time of drop-off service or mailed-in.
Dropped off to our office.
Please make your check payable to: STUDIO W
Once payment is received, you will have immediate access to your photos on the [VENDORS PAGE] with the provided access code.
When do I have access to my photos?
Photos are usually ready in 24 hours upon the photo shoot date & time.
All product photos are ready within 2 business days from the day of the photo shoot. Services such as Editorial Lookbooks & Event/Session Photography may take up to 3-4 business days.
What if I mailed-in my payment?
If payment is mailed-in, we will not be able to provide access to your photos until payment is received; therefore, we highly recommend to pay at the time of pick-up service or dropped-off to our studio as listed above.
What is the Cancellation & Over Booking Policy?
Please note that cancellation fee will take in effect:
With Confirmed Model bookings, any cancellation within 3 days (72 hours) of shoot: HALF Model fee. Cancellations made 48 hours before shoot: FULL Model fee + Total No. of Styles.
If you decide to CANCEL or OVER BOOK (less styles than originally agreed) styles, there will be a 25% fee of the overall difference from the ORIGINAL COST.
What is the Cancellation policy for Look Book Reservations?
A Deposit is required prior to your Look Book Bookings (Quotes vary depending on model & location). Deposit is Required to secure the requested model & location for the photo shoot date.
Cancellations made 72 hours of shoot: HALF the deposit will be refunded. Cancellations made 48 hours before shoot: FULL deposit will be non-refundable. Please do not hesitate to CONTACT US with any further questions or concerns.