Frequently Asked Questions
How do I make a Reservation?
Contact us via [EMAIL] to book and receive more information about pricing, package deals and other services offered.
How long in advance do I need to book?
For product shoots, please secure a date at least 2 weeks in advance. For editorial shoots, please book at least 1 month in advance.
*We do our best to respond to all emails within 1 - 2 hours, but sometimes it takes us a bit longer. We make sure to respond to all queries, so we appreciate your patience.
How does Pick-up/ Drop-off service work?
Pick-up/ Drop-off service is offered within the San Pedro Fashion District. Please have pieces on individual hangers, steamed and photo-shoot ready.
Pick-up/ Drop-off must be requested upon reservation. All samples are dropped-off the morning after the shoot date, unless the following day falls on a weekend.
Please have the agreed amount of samples ready by 9AM, one day prior to your photoshoot date.
If samples are not ready in time for pick-up service, you must drop-off to the studio by agreed time-frame.
When/ how do I make payment?
An invoice will be sent prior to the photo shoot date. For first-time clients, a company check must be sent before or on the photo shoot date. For existing clients, payment can be made via a company check or wire transfer.
Checks can be mailed-in or dropped off (recommended). Please make your check payable to: STUDIO W
What if I mailed-in my payment?
If payment is mailed-in, we will not be able to provide access to your photos until payment is received; therefore, we highly recommend providing payment at the time of pick-up service or drop off to our studio by your photoshoot date.
When do I have access to my photos?
All product photos are ready within 1 business day from the day of the photo shoot. Services such as Editorial Look Books & Event/Session Photography may take up to 21 business days.
Once payment is received, you will have immediate access to your photos on the [VENDORS PAGE] with the provided access code.
What is the Cancellation & Over Booking Policy?
Please note that cancellation fee will take in effect with confirmed bookings:
Cancellation made before 48 hours of shoot: HALF Model fee
Cancellations made before 24 hours before shoot: FULL Model fee + 25% of the studio service fee
What is the Cancellation policy for Editorial Reservations?
A deposit is required prior to your editorial bookings to secure the model and location (Quotes vary depending on model & location).
Cancellations made before 5 business days before the shoot: HALF the deposit will be refunded. Cancellations within 5 business days before shoot: FULL deposit will be non-refundable.
Do you style each piece for Editorial shoots?
For a small charge, we do the brand shopping and propose props, accessories and any styling items prior to the Editorial shoot. We highly recommend using your own props and items for brand consistency purposes.
What is the Editorial process like?
In-person or phone/email consultation
Budget (Model & Location)
Confirm model and location options that fit the budget and brand imagery
Finalize contract and sign
Send image of each piece in the collection for us to start styling
A nonrefundable deposit of 50% is required one week prior to the shoot date. The remaining is due on the day of the photo shoot.
Please do not hesitate to [CONTACT US] with any further questions or concerns.